airigen faq
FAQs About Airigen Commercial Air Purifier

General Questions

What types of air purifier does airigen have?

Airigen focusing on commercial air purifiers, from 400m3/hr CADR to 1300m3/hr CADR are available. Portable, wall-mounted, ceiling-mounted for option

What applications are airigen air purifiers suitable for?

Our medical-grade air purification systems meet world-class standards for a variety of applications. Facilities such as healthcare, hospitals, medical and research laboratories, surgical centers, nursing homes, dental offices, funeral homes, professional sports team facilities, commercial offices, fitness/fitness centers, daycares, and luxury residences are among the facilities that utilize our air purification systems.

What's the difference for Airigen air purifier and others?

The two key factors for air purifiers are CADR and noise. Airigen’s advantage is with over 20 years of manufacturing experience, the special air duct design based on aerofluidics and patented motor make our air purifier with high CADR and low noise, also with very compact size

What is purification technology for airigen?

Normally Airigen offers 4 in 1 filtrating system, including Pre-filter, Anti-bacteria, HEPA13 filter, Activated carbon filter (Anion and UVC LED for option)

How to control the air purifier?

Based on different models, our air purifier is available for Touch Button, WiFi via App, and Remote Control

Do you have WIFI connection?

Yes, our air purifier have WIFI function, which can connect via Tuya APP or Customized APP

Sales Questions

What shall I do before ordering?

Please let us know the plug standard, logo info, package demands, or any special function. And confirm all the details with us.

How to make order for air purifier?

Please contact ada@airigen.com to confirm order details, final price, payment terms, delivery method and lead time

How long for the order lead time?

We can provide samples within 7 days, as we usually keep them in stock. For mass production, the lead time is typically around 30-35 days

What is the your payment terms?

Normally, a 30% deposit is required in advance, with the remaining 70% balance due before shipment. For more detailed inquiries, please contact your product specialist

What is your MOQ?

The MOQ for mass production is 500-1000 units per model.

After Purchase Questions

How to change the filter?

Please check the user manual and we will offer clear instructions for filter change

How long to change the filter?

It is based on using environment, normally we suggest changing the filter every 6 months because the filter with 5000-6000 hour lifespan. But if some environment with heavy dust then needs to change based on filter suitation.

What gear of the air puriifer should I take ?

It depends on the model you order, and how many square meters for the application area. You can choose the highest gear when you open the air purifier, after the first purification process is done, the unit will turn to Auto mode.

Can I change HEAP13 filter to HEPA14 filter?

Yes, the HEPA14 filter is for option, but the resistance will be higher a little bit than HEPA13, which make the air purifier CADR lower a little bit, but noise louder a little bit

Can't find an answer?

Please don’t hesitate to get in touch with us at ada@airigen.com

Getting Started Questions

Can I customize the air purifier?

Yes, we have full experience on ODM & OEM projects, so we can make functions or ID designs according to your demand, and also give you all the suggestions based on over 20 years of manufacturing experience

How to choose the air purifier model?

We will give you the right recommendation according to your demands and the application area size, to ensure the cost-effective with best efficiency

How to solve probelms after order?

We have an engineering team to be your backup to support you in solving the problem. Additionally, we offer product operation training through various channels such as Zoom meetings, videos, phone calls, emails, and constant messaging via WhatsApp or WeChat

Do you have OEM or ODM service?

We have over 20 years of experience in OEM & ODM project manufacturing. Please share your project demands information with us, and we will provide a quick reply within 6 working hours.

Do you have certificates?

Yes, our air purifier with CE, UL/ ETL, FCC certificates, and ISO 9001, meet different market certificate demands. Co-license or certificate support services can provide